Delivery & Return Policy

Our standard delivery service is a door-to-door service. Should you require something different, please inform us prior to delivery.

Whilst every effort is made to meet estimated delivery dates, we cannot be held responsible for circumstances beyond our control.

Delays do not give the customer the right to cancel or refuse the delivery.

All items have to be checked on delivery and damages must be reported to us in writing within 24 hrs from delivery.

Under no circumstances damage claims will be considered beyond this time.

It is our strong preference that the customer is available to receive the delivery. If the customer elects a third party to sign on their behalf, it is the responsibility of the customer to ensure the third party has fully understood our Delivery Policy.

EUROPE

If the products are in stock, we normally dispatch all our orders within 3 working days of receiving clear payment.

We offer a flat rate delivery charge of 9,50 € within Europe, or FREE on orders over 99 €. Standard European Delivery takes 2 – 5 working days to arrive at the destination delivery address.

Delivery charge includes Professional Packing services and Full Insurance. Prices do not include customs duties/import tax. This is the responsibility of the recipient once the order clears customs in your country.

Please ensure to contact us prior to placing your order to check the stock availability.

REST OF THE WORLD

If the products are in stock, we normally dispatch all our orders within 3 – 5 working days of receiving clear payment.

We offer a flat rate delivery charge of 14,50 €, or FREE on orders over 99 €. Standard International Delivery takes 5 – 7 working days to arrive at the destination delivery address, pending customs.

Please ensure to contact us prior to placing your order to check the stock availability.

RETURN POLICY

Our return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

To complete your return, we require an original receipt or proof of purchase.

There are certain situations where the refunds will not be granted:
* Goods with obvious signs of use
* Goods that have been opened
* Damaged goods or returned with missing parts
* Goods that are returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically issued to your original method of payment, within 7 – 10 working days.

Late or missing refunds
If you haven’t received a refund, please check your bank statement first.
Then contact your bank, as there is often some processing time before the refund appears on your bank statement.
If you’ve done all of this, but you still have not received your refund, please contact us at info@bijoure.com.

Sale items
Only regular priced items may be returned. Sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bijoure.com and we will provide you with further instructions.

Returns
To return your product, you should send us an email at info@bijoure.com and we will provide you with further instructions.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the delivery charge will be deducted from your total order amount.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are delivering an item over 50 € value, you should consider using a recorded delivery service and purchasing insurance.

Made-to-order pieces cannot be returned.

Need Help?